Clinical excellence defined
“Clinical excellence” is a commonly used term. Less common, however, is clarity around what it means.
At CHC, it means breaking with the standards of the past, establishing new benchmarks for both quality and efficacy, and consistently applying them to all we do.
Clinical excellence also means caring for patients at every stage of life, from prenatal care to geriatric care.
The 3 CHC core services
Clinical excellence at CHC involves an integrated model of three core services - medical, dental, and behavioral healthcare.
In the past, these key areas of care have often been delivered as separate, unrelated disciplines. CHC believes that optimal human health requires the assimilation of all these practice areas into one service model.
Supporting services: Essential to self-care
The three core areas of clinical excellence defined above are complemented by a range of services that enable the model to function and empower our patients to take control of their health.
- Nutrition counseling
- Smoking cessation management
- Breastfeeding support
- Telephone-based disease management
- Diabetes education
- School-based health services
- Homeless services
- Clinical pharmacy services
- Mobile services
- Case management
Using technology to unite data and clinical practice
A health information technology framework and electronic health record and practice management system enables us to deliver the following:
- Interdisciplinary care (medical, dental and behavioral healthcare) so patients can receive immediate, seamless and coordinated service without redundancy or error.
- Timely and accessible care with advanced access scheduling to reduce waits and delays and improve the patient experience. Also telemedicine, telepsychiatry, and mobile dental services.
- Planned medical care with team-based care delivery and coordination, focusing on chronic disease management, cancer screening and prevention, and prevention of communicable diseases through vaccinations and risk reduction.
- Comprehensive primary oral healthcare with a focus on a full range of pediatric, adult and geriatric patient services and care coordination.
- Patient-centered behavioral healthcare including individualized, family or group therapy, care coordination, and special programs for children.