You will receive a bill from CHC after an appointment at a health center, mobile health unit, on a telehealth visit or at one of our school-based health centers across the state.
CHC accepts many insurance plans and has options if you do not have healthcare coverage. Patients with Husky Health/Medicaid, Medicare, and commercial health insurance are welcome. Check with your insurance company about specific plan details to understand the cost of services. CHC also offers a Sliding Fee Discount Program to help pay for care. You can take advantage of the program whether you have insurance or are currently uninsured.
CHC is here to help connect you to resources available. Our Access to Care Team can walk you through the enrollment steps and see if you qualify for Husky Health/Medicaid or the Sliding Scale Discount Program. They are available to meet in-person or over the phone.
The Sliding Fee Discount Program provides reduced rates for those who qualify. If you qualify, visit fees will be based on a sliding scale using income and household size. Be sure to provide information for all your household members in the application. Documentation like prior year W-2 and recent pay stubs are required as part of the application process. You will be charged full rate for visits until documentation is provided. Patients can take advantage of this program whether you have insurance or are currently uninsured.
You should receive an account statement in the mail. Your statement will reflect any unpaid balances on your account. Questions about your account may be may be directed to Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.
Yes! We offer a Sliding Fee Discount Program which provides reduced rates for those who qualify. If you are uninsured, our Access to Care team can help you determine your eligibility for insurance and help you apply.
We make adjustments to our fees annually on July 1.
You should call Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111) as soon as possible. In order to prevent the denial of your visit or other issues filing the claim with your insurance plan, it is important that you contact us immediately.
Of course! Please give us a call to see if we accept your plan. Contact Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111)
CHC uses a Sliding Fee Discount Program which provides reduced rates for those who qualify. If you’re a new patient, please give us a call at (860) 347-6971. We also offer payment plans – please contact our Patient Accounts/Billing Department at 888-270-6698 for more information.
Questions about your account may be may be directed to Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.
If you have concerns about paying for your prescriptions, we have a Pharmacy Assistance Program that may be able to help. Please talk to your provider about your concerns, and they can connect you with that program.
We accept Medicaid, Medicare, and many commercial insurance plans. Please contact our office 860-347-6971 and we can help answer your question more specifically.
A co-payment or “co-pay” is a set amount paid at the time of each visit. The amount is set by your insurance policy. You as a patient should be aware of the required co-payment amounts prior to your visit. You can call your insurance company for further details, the number should be on the back on your insurance card.
Deductibles are a set yearly amount that you must pay before your insurance benefits begin. For example, if a patient’s policy contains a $500 deductible, the patient must accumulate and pay $500 out of pocket before their insurance carrier will pay benefits. Once the patient has met their deductible, the insurance usually pays a percentage of the bill. Patients are responsible for the unpaid percentage.
Co-insurance is a form of cost-sharing. After your deductible has been met, the insurance plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.
We accept cash, checks, money orders, and all major credit cards, including HSA cards.
As a courtesy to our patients, CHC will bill the insurance company directly, if we are participating with your company. Patients are ultimately responsible to make sure that their bill is paid. You are sent notices called Explanation of Benefits from your insurance company that explain what services were paid, denied and what will be your responsibility. If a balance remains after your insurance has issued a payment or a denial, payment is due upon receipt of your statement. If your account is not paid in full or you do not have a payment plan, your account may be reviewed for further collections action from a third party.
You should have received an Explanation of Benefits (EOB) from your insurance company in the mail, showing how they paid or denied your claim. This EOB should have a contact telephone number or web site where you can reach your insurance company for questions. Please contact your insurance company or benefits office with questions about denied claims.
You will need to provide us with complete primary and secondary insurance information. As a courtesy to our patients, CHC submits bills to your insurance. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment.
Our Patient Accounts/Billing team is available to answer questions Monday-Friday from 9AM-5PM EST. If you have a question that isn’t answered here, please call us at 860-347-4111 x6971.
