Urgent Care video appointments available Mondays through Saturdays! Existing Patients: Click HERE to Self-Schedule. New to CHC? Call 860-347-6971 to schedule.

Prepare for Your First Visit

Welcome to the CHC family!

Get ready for your first visit by reading through the information here. Please keep in mind that the first visit as a new patient will be focused on gathering information about your medical history, reviewing your medication list, and discussing health needs.

  • What should I bring?
    • You should bring your insurance card to every visit, and a photo ID if you have it. Please also bring a list of your current medications.
  • When should I arrive?
    • We encourage you to arrive 15 minutes early to check in and fill out any paperwork.
  • How do I get there?
    • Check out directions to all of our locations here.
  • What’s going to happen when I get there?
    • When you arrive, you should check in with our Patient Services Associates (PSAs) behind the counter or at one of our kiosks. They’ll have you fill out any necessary forms.
  • What’s going to happen during the actual appointment?
    • Once you’re checked in, a medical assistant (MA) will call you in for your appointment. They’ll review your family’s medical history and ask you some questions about your health. Then, you’ll be seen by your primary care provider (PCP) for your initial check-up.
    • If you are calling to schedule a school physical, you will need to schedule that appointment after your initial visit is complete.
  • What languages do you speak?
    • Many of our providers are bi- or multi-lingual, but for those who aren’t, we offer Language Line services for most languages. Each site also has a sign language laptop for our patients who are hearing impaired (but if you would prefer an interpreter one can be provided with advance notice).
  • What are all these acronyms?
    • Don’t worry – we know we use a lot of acronyms. We put a cheat sheet here for you.
  • For more questions, go to our Patient FAQ page, or give us a call!
You can always give us a call if you have questions at (860) 347-6971.