Community Health Center, Inc. offers so much more than just medical, dental and behavioral health services. We are a Patient Centered Medical Home. This means you will have a whole team of health care providers who focus on taking care of the whole patient mentally and physically. We are able to accomplish this by offering a wide variety of specialty services. Learn more in the FAQs in the tabs below.
There are a few ways to become a patient. You can give us a call at (860) 347-6971 and listen for the options to become a patient. You can fill out this form and someone from our team will give you a call to help you establish care. Or, you can walk into the CHC site nearest you and speak to one of our Patient Service Associates at the front desks.
Give us a call at (860) 347-6971, or walk into your local CHC site and speak to one of our Patient Services Associates.
If you are having a medical emergency, please call 911.
You can always call our 24/7 Nurse Help Line at 860-347-6971!
Before you go to the ER or urgent care, check in with our nurses by calling our number and saying, “I would like to speak to a triage nurse.” They are available at any time of day or night and are waiting to help you! If you need home care advice or are unsure about something, call us today.
Very often, your doctor will be helping another patient and can’t get to the phone. We have trained Call Center Specialists and Patient Services Associates who are able to answer most questions; if they can’t, they will pass your message along to your clinical team for a response.
For the most part, yes. However, you can enroll in our prenatal program even if you are not a patient. Call us at (860) 347-6971 for more information.
At this time, our Urgent Care hours are reserved for currently enrolled patients only. If you are a CHC patient, you can go to any of our Urgent Care sites (even ones that are not your home site).
Currently, Urgent Care is offered at our sites in:
If you are a CHC patient, you can go to any of our Urgent Care locations, even if it’s not your usual site.
You need to be an established medical patient in order to see a behavioral health provider at CHC.
If you need to cancel or reschedule, please call us at (860) 347-6971. We ask that you call at least 24 hours in advance so that we can best help you reschedule.
Please do not cancel via the website, Facebook/Twitter/other social media, or the Patient Portal. If you try to cancel this way, your provider will not receive the message and we will not be able to help you reschedule.
Yes! You can now receive texts from CHC to remind you of your appointment and get other wellness reminders. Give us a call to sign up today: (860) 347-6971.
If you would prefer not to receive text reminders, you will still be able to receive phone call reminders.
Great questions! We put together a list of definitions here. But if there’s ever something you don’t understand, please ask. Our team is happy to explain!
Yes! All of our facilities are fully accessible.
Many of our providers are bi- or multi-lingual, but for those who aren’t, we offer language line services with Language Service Associates for most languages. Each site also has a sign language laptop for our patients who are hearing impaired (but if you would prefer an interpreter one can be provided with advance notice).
See our full list of locations here, including information about parking.
We ask that you arrive 15 minutes before your appointment to check in.
We strive to provide the best possible care to all our patients at all time, and we’re sorry if we missed the mark. You can call our number at (860) 347-6971 and ask to speak to the Operations Manager at your location.
As your primary care provider (PCP), we can treat your primary care needs. Occasionally, you may need to be referred to a specialist who specializes in certain conditions for further treatment. We will coordinate with you and with the specialist to make that process run smoothly! Many times we will use an electronic consultation (eConsult) which will get your results back faster, without the need to go to the specialist in person. If you do need to go in person, we will submit this request on your behalf and we will work with their office to make an appointment. If you have not heard from the specialist, please refer to the contact information on the letter that was sent to you from the referrals department.
Your provider will walk you through the process of getting this test done and what needs to happen next.
First, call your pharmacy to make sure that you do not have any active refills already available. If you don’t, the pharmacy will contact our office directly to request necessary refills.
Yes! There a few ways we can help you afford your prescription.
You can request your medical records by completing a release of information request at your home site.
If you’ve had a physical at CHC in the last 12 months, you can simply drop off the paperwork to your site’s PSA. Please give us 5 business days to complete it. If you have not had a physical in the last 12 months, you’ll need to schedule one with your primary care physician. Please give us a call [#] to do so.
We accept Medicaid, Medicare, and many commercial insurance plans. Please see this page and contact our office 860-347-6971 and we can help answer your question more specifically.
Yes! We offer a Sliding Fee Discount Program which provides reduced rates for those who qualify. If you are uninsured, our Access to Care team can help you determine your eligibility for insurance and help you apply.
We make adjustments to our fees annually on July 1.
Of course! Please give us a call to see if we accept your plan. Contact Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111)
CHC uses a Sliding Fee Discount Program which provides reduced rates for those who qualify. If you’re a new patient, please give us a call at (860) 347-6971. We also offer payment plans – please contact our Patient Accounts/Billing Department at 888-270-6698 for more information.
We accept cash, checks, money orders, and all major credit cards, including HSA cards.
You should receive an account statement in the mail. Your statement will reflect any unpaid balances on your account. Questions about your account may be may be directed to Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.
You should call Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111) as soon as possible. In order to prevent the denial of your visit or other issues filing the claim with your insurance plan, it is important that you contact us immediately.
You should have received an Explanation of Benefits (EOB) from your insurance company in the mail, showing how they paid or denied your claim. This EOB should have a contact telephone number or web site where you can reach your insurance company for questions. Please contact your insurance company or benefits office with questions about denied claims.
As a courtesy to our patients, CHC will bill the insurance company directly, if we are participating with your company. Patients are ultimately responsible to make sure that their bill is paid. You are sent notices called Explanation of Benefits from your insurance company that explain what services were paid, denied and what will be your responsibility. If a balance remains after your insurance has issued a payment or a denial, payment is due upon receipt of your statement. If your account is not paid in full or you do not have a payment plan, your account may be reviewed for further collections action from a third party.
Questions about your account may be may be directed to Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.
You will need to provide us with complete primary and secondary insurance information. As a courtesy to our patients, CHC submits bills to your insurance. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment.
A co-payment or “co-pay” is a set amount paid at the time of each visit. The amount is set by your insurance policy. You as a patient should be aware of the required co-payment amounts prior to your visit. You can call your insurance company for further details, the number should be on the back on your insurance card.
Deductibles are a set yearly amount that you must pay before your insurance benefits begin. For example, if a patient’s policy contains a $500 deductible, the patient must accumulate and pay $500 out of pocket before their insurance carrier will pay benefits. Once the patient has met their deductible, the insurance usually pays a percentage of the bill. Patients are responsible for the unpaid percentage.
Co-insurance is a form of cost-sharing. After your deductible has been met, the insurance plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.
Did you know CHC offers healthcare to Connecticut students outside of our 15 main site locations?
School-based health services provide medical, behavioral and dental health services to enrolled students.
Our SBHCs help in nearly 200 schools across the state.
To find out if School-Based Health Care is available in your school, visit: Sbhc1.com or call (860) 347-6971 ext. 3796
CHC’s Center for Key Populations is the first program of its kind, focusing on the unique needs of key groups who belong to communities that have suffered many barriers to healthcare.
We offer all of the listed programs at all of our medical CHC facilities.
“Wherever You Are (WYA)” Healthcare for the Homeless is offered at multiple shelters throughout the state including:
Friendship Service Center
241-249 Arch Street, New Britain, CT06050
43 Saint Casimir Drive, Meriden, CT 06450
1 LaBella Circle, Middletown, CT 06457
428 S. Cherry Street, Wallingford, CT 06492
New London Homeless Hospitality Center
427 Huntington Avenue, New London, CT 06320
New Street Shelter
41 New Street, Danbury, 06810
Services are also provided at
LOCAL DOMESTIC VIOLENCE SHELTERS
For more information:
Call: (860) 347-6971 ext. 6098
Email: [email protected]
At CHC we take care of patients of all ages, including those still in their mother’s belly!
For pregnancy care, our certified staff provides a wide-range of services to support a healthy pregnancy and birth for all expectant mothers.
CHC offers many services for moms-to-be, moms, and babies including:
Prenatal services are offered at the following CHC locations:
114 East Main Street
Clinton, CT 06413
134 State Street
Meriden, CT 06450
675 Main Street
Middletown, CT 06457
860.347.6971 x 3070
All CHC patients can take advantage of our prenatal services regardless of where they are normally seen.
New Horizons Domestic Violence Services supports victims of domestic and intimate partner violence in Middlesex County. New Horizons’ services are available 24/7, 365 days a year.
For more information, visit: www.newhorizonsdv.com or call 860.344.9599
If you are being abused and are in immediate need of assistance call our crisis hotline at: 860.343.6470
CHC knows that healthcare isn’t always just about our bodies. In an effort to extend the goal of happy healthy lifestyles out in the community, the Family Wellness Centers of Connecticut offer a wide variety of free programs and groups for both children and parents in Middletown and New Britain.
All CHC patients are welcome to participate in FWC programs regardless of which site they normally receive care.
Some programs include:
To see specific program locations, dates and times, visit: familywellness.chc1.com
635 Main Street
Middletown CT, 06457
FWC New Britain
85 Lafayette Street
New Britain CT, 06051
For questions, contact: Nat Holmes
Call: (860)347-6971 ext. 3662
Email: [email protected]