CHC accepts Husky Health/Medicaid, Medicare, and many commercial health insurance plans. There is also a Sliding Scale Discount Program available for patients who need help paying for care.
Please make sure to bring your insurance card with you to every appointment if you have healthcare coverage. Check with your insurance company about specific plan details to understand the cost of services. Patients are responsible for unpaid balances for services. This includes sliding scale fees, co-pays, co-insurance, deductibles, and other services not covered by insurance.
Our Access to Care Team can walk you through the enrollment steps and see if you qualify for Husky Health/Medicaid or the Sliding Scale Discount Program. They are available to meet in-person or over the phone.
CHC makes it easy to pay bills online, over the phone and in person. For more information about payments and billing, click here.
Questions about your account may be may be directed to Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.
We accept Medicaid, Medicare, and many commercial insurance plans. Please contact our office 860-347-6971 and we can help answer your question more specifically.
A co-payment or “co-pay” is a set amount paid at the time of each visit. The amount is set by your insurance policy. You as a patient should be aware of the required co-payment amounts prior to your visit. You can call your insurance company for further details, the number should be on the back on your insurance card.
Deductibles are a set yearly amount that you must pay before your insurance benefits begin. For example, if a patient’s policy contains a $500 deductible, the patient must accumulate and pay $500 out of pocket before their insurance carrier will pay benefits. Once the patient has met their deductible, the insurance usually pays a percentage of the bill. Patients are responsible for the unpaid percentage.
Co-insurance is a form of cost-sharing. After your deductible has been met, the insurance plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.
We accept cash, checks, money orders, and all major credit cards, including HSA cards.
As a courtesy to our patients, CHC will bill the insurance company directly, if we are participating with your company. Patients are ultimately responsible to make sure that their bill is paid. You are sent notices called Explanation of Benefits from your insurance company that explain what services were paid, denied and what will be your responsibility. If a balance remains after your insurance has issued a payment or a denial, payment is due upon receipt of your statement. If your account is not paid in full or you do not have a payment plan, your account may be reviewed for further collections action from a third party.
You should have received an Explanation of Benefits (EOB) from your insurance company in the mail, showing how they paid or denied your claim. This EOB should have a contact telephone number or web site where you can reach your insurance company for questions. Please contact your insurance company or benefits office with questions about denied claims.
You will need to provide us with complete primary and secondary insurance information. As a courtesy to our patients, CHC submits bills to your insurance. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment.
