Justice, Equity, Diversity and Inclusion

Our Commitment

Community Health Center, Inc. is committed to advancing its values of justice, equity, diversity and inclusion (JEDI) across the organization.  We acknowledge, embrace and value the diversity and individual uniqueness of our patients, students, employees and external partners. CHC strives to foster a culture of equity and inclusion in broad and specific terms.

Our commitment to justice, equity, diversity and inclusion presents itself in our quality health care delivered to our patients, our passion for inclusive excellence for our employees, the learning environment we foster for our students, and the attention paid to our equitable and inclusive policies and practices across the organization. 

For questions about CHC’s justice, equity, diversity and inclusion efforts, click here to contact Chief Diversity, Equity and Inclusion Officer Dr. Karoline Oliveira.

Justice, Equity, Diversity and Inclusion Council

CHC’s Justice, Equity, Diversity and Inclusion (JEDI) Council is a taskforce comprised of a diverse representation of employees from across the organization. The council is charged to convene regularly to present, review, and promote policies and practices in support of justice, diversity, equity and inclusive excellence across the organization.

Bias Incident Response Team

Community Health Center Inc.’s Bias Incident Response Team (BIRT) was created to respond to bias related incidents involving employees, patients and external partners. We define a bias incident as any behavior or act (verbal, written, or physical) which is directed against or targets an individual or a group of people based on perceived or actual characteristics such as race, ethnicity, socioeconomic status, religious affiliation, sex, marital status, sexual orientation, gender identity or expression, disability, veteran status, or age.
The Bias Incident Response Team consists of staff representing a cross section of the organization. The purpose of BIRT is to provide support to affected individuals by creating a space to share their experience(s) with the expectation of having their concern reviewed and addressed appropriately. While the team does not have any disciplinary authority, the BIRT is committed to making recommendations to leadership for resolution, monitoring frequency of incidents and maintaining relevant data.
While on CHC property, or at a CHC sponsored event, if you observe or experience an act of discrimination, harassment or hate based on but not limited to, race, ethnicity, socioeconomic status, religious affiliation, sex, marital status, sexual orientation, gender identity or expression, disability, veteran status, or age, you are encouraged to submit a bias incident report form.
Reporting is not restricted to offenses by or against employees. Reporting is also important if you witness bias treatment towards or by our patients, vendors or visitors of any of our health centers/events.
Once your report has been received, members of the BIRT will review it and take appropriate actions to address your concern. When contact information is provided, the BIRT will connect you with appropriate resources. You may submit a report without contact information, however, if you would like to speak with a member of the team directly, you are encouraged to include your preferred forms of contact.

Employee Resource Groups

Community Health Center, Inc. is committed to creating and maintaining a sense of belonging and inclusion for all employees, particularly those from underrepresented and historically marginalized groups. In this effort, we have moved to support the establishment of employee resource groups to bring employees together in support of social inclusion, shared interests, shared characteristics and common experiences.

Employee resource groups are focused on the support of those from historically marginalized groups and inclusive of committed allies and advocates. 

The following employee resource groups are currently active at CHC:

Black Womens Collective
Black Women’s Collective
Eatf Logo (1)
Environmental Action Task Force
Leadlogo Erg R2 (1)
LEAD (Lead – Empower – Align – Develop) Unidos
Qterg Logo (1)
Queer and Trans
Employee Resource Group
Veteranemployeeerg Logo R1 (2)

Veterans Employee Resource Group

Dismantling Structural Oppression Employee Resource Group


We encourage patients, staff, and prospective staff to explore self-guided education in the areas of justice, equity, diversity and inclusion. Below is a non-exhaustive list of resources staff are examining.

Online Resources

Kirwan Institute for the Study of Race and Ethnicity

Institute on Othering and  Belonging

Diversity RX: Improving Health Care for a Diverse World​

What is Racism?

The Lens of Systemic Oppre​ssion​

Creating and Sustaining Awareness of LGBTQI RIghts

Supporting Black LGBTQ Youth

Religious Diversity in America

National Network - Information, Guidance and Training on the Americans with Disabilities Act

National Recreation and Park Association - Equity Language Guide

Appropriation and Appreciation: What's the Difference?

Dainkh, F. (2020, March 26.) Microaggressions in the virtual world. Retrieved from: https://shegeeksout.com/microaggressions-in-the-virtual-world/

Luc, K. (2022). Microaggressions at work: recognizing & overcoming our biases. Retrieved from: https://www.cultureamp.com/blog/microaggressions-at-work

Smith, A. (2020, June 11). What to know about microaggressions. Retrieved from: https://www.medicalnewstoday.com/articles/microagressions#definition

Williams, M. (2019).Microaggressions: clarification, evidence and impact. Perspectives on Psychological Science: A Journal of the Association for Psychological Science, 15 (1), pp. 3-26. doi: https://doi.org/10.1177%2F1745691619827499

Gilliam, C., & Russell, C. (2021). Impact of racial microaggressions in the clinical learning environment and review of best practices to support learners. Current Problems in Pediatric and Adolescent Health Care, 51 (10). Doi: https://doi.org/10.1016/j.cppeds.2021

University of Saint Joseph Diversity Style Guide

Podcast Suggestions

Code Switch- NPR
From the website: “Ever find yourself in a conversation about race and identity where you just get...stuck? Code Switch can help. We're all journalists of color, and this isn't just the work we do. It's the lives we lead. Sometimes, we'll make you laugh. Other times, you'll get uncomfortable. But we'll always be unflinchingly honest and empathetic. Come mix it up with us.”

Making Gay History the Podcast
From the website: “Since 2016, Making Gay History has been bringing the largely hidden history of the LGBTQ civil rights movement to life through the voices of the people who lived it. We have a treasure trove of voices yet to share, a wealth of stories yet to tell. And we can’t wait to introduce you to many more advocates, activists, and allies whose proud legacy continues to inspire us.”

Women at Work - Harvard Business Review
From the website: “Conversations about the workplace, and women’s place in it. HBR editors and guest experts untangle some of the knottiest issues around being a woman at work.” In its first season, this podcast covered topics ranging from the wage gap and work after #MeToo to communication, leading with authenticity and giving and receiving advice. Knotty issues for sure.

The Will to Change: Uncovering True Stories of Diversity & Inclusio‪n‬‬‬‬

From the website: Everyone has a diversity story- even those you don’t expect. Get ready to hear from leading CEO’s, bestselling authors and entrepreneurs as we uncover their true stories of diversity and inclusion.

Dr. Mona Hanna-Attisha on Conversations on Health Care

From the website: This week, hosts Mark Masselli and Margaret Flinter speak with Pediatrician and public health activist, Dr. Mona Hanna-Attisha, who exposed the Flint Water Crisis brought on by state and city officials who switched Flint's water supply. She discusses her book on the crisis, "What the Eyes Don't See: A Story of Crisis, Resistance and Hope in an American City" which exposes government efforts to deny their role, and the ongoing community-wide effort to address the public health crisis.

Movie Suggestions


13th (2016)

Central Park 5 (2012)

Hidden Figures (2016)

Latino Americans ((2013)

New American Girls (2014)

Rubin Salazar: Man in the Middle (2014)

Selma (2014)

Time: The Kalief Browder Story (2017)

Trudell (2005)

Who Killed Vincent Chin (1987)

LGBTQ Awareness

Dallas Buyers Club (2013)

Milk (2008)

Mala Mala (2014)

Major (2015)

Sweetheart Dancers (2019)

Disability Awareness

Breathe (2017

Crip Camp (2020)

I am Sam (2001)

The Theory of Everything (2014)

Book Suggestions


Bias Awareness and Building Community

Banaji, M. and Greenwald, A. (2016). Blind Spot: Hidden Biases of Good People. Bantam.

Brown, B. (2018). Dare to Lead: Brave Work. Tough Conversations. Whole HeartsRandom House.

Catlin, K. (2019). Better Allies: Everyday Actions to Create Inclusive, Engaging WorkplacesKaren Catlin Consulting.

Choudhury, S. (2016). Deep Diversity: Overcoming Us vs. Them. Between the Lines.

Chugh, D. (2018). The Person You Mean to Be: How Good People Fight Bias. Harper Business.

Eberhardt, J.L. (2020). Biased: Uncovering the Hidden Prejudice that Shapes What We See, Think, and Do. Penquin Publishing

Harris, L. (2019). Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias. Barrett-Koehler Publishers, Inc. ​​​​​

Jana, J.; Freeman,M.(2016). Overcoming Bias: Building Authentic Relationships across Differences. Berrett-Koehler Publishers.

Jana,T.; Diaz Mejias, A.; Coen Gilbert, J. (2018)  Erasing Institutional Bias: How to Create Systemic Change for Organizational Inclusion. Berrett-Koehler Publishers.

Myers,V. (2014). What if I Say the Wrong Thing? 25 Habits for Culturally Effective People. American Bar Association.

Scott E. Page. (2008). The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies. Princeton University Press.

Steele, C. (2011). Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do. (Issues of our time). W.W. Norton & Company

Vogl, C. (2016). The Art of Community: Seven Principles for Belonging. Berrett-Koehler. Publishers, Inc.


Ahmed, S. (2012).On Being Included: Racism and Diversity in Institutional LifeDuke University Press Books.

Diangelo, R. (2018). White Fragility: Why it Is So Hard for White People to Talk About Racism. Beacon Press.

Kendi, I. (2019). How to Be Antiracist. One World Publishing.

Oluo, I. (2018). So You Want to Talk About Race? Seal Press.

Tatum,B.D. (2017). Why Are All the Black Kids Sitting Together in the Cafeteria. Basic Books.

Tweedy, D. (2016). Black Man in a White CoatPicador.

Wilkerson, I. (2020). Caste: The Origins of our Discontents. Random House.

Sex, Gender and Gender Identity

Airton, L. (2018). Gender: Your Guide. Adams Media.

Bornstein, K. (2016). Gender Outlaw: On Men, Women, and the Rest of Us.Vintage

Collier Hillstrom, L. (2018).The #MeToo Movement: 21 Century Turning Point. ABC-CLO.

Fine, C. (2011). Delusions of Gender: How Our Minds, Society, and Neurosexism Create Difference. W.W. Norton & Company.  

Finney, J., Boylan, J.,  and Quindlen, A. (2014) Stuck in the Middle with You: AMemoir of Parenting in Three Genders. Crown.

Huston, T. (2017). How Women Decide: What's True, What's Not, and What StrategiesSpark the Best Choices. Mariner Books.

McBride, S. (2018).Tomorrow Will Be Different: Love, Loss and the Fight for Trans Equality. Crown Archetype.

Pao, E. (2017).Reset: My Fight for Inclusion and Lasting Change. Spiegel & Grau.

Serano, J. (2013). Excluded: Making Feminist and Queer Movements More InclusiveSeal Press.

Snorton, C.R. (2017). Black on Both Sides: A Racial History of Trans Identity.University of Minnesota Press.

Williams J.C. and Dempsey, R.(2014).  What Works for Women at Work: Four PatternsWorking Women Need to Know. NYU Press.

Winfrey-Harris, T. (2015). The Sisters Are Alright: Changing the Broken Narrative ofBlack Women in America. Berrett-Koehlor Publishers.  


Bongiovani, A. and Jimerson,T(2018).Quick and Easy Guide to They/Them Pronouns.Limerence


Cenziper, D. and Obergefell, J. (2017). Love Wins: The Lovers and Lawyers WhoFought the Landmark Case for Marriage Equality. William Morrow Paperbacks.

Faderman, L. (2016). The Gay Revolution: The Story of the Struggle. Simon & Schuster. 

Jones, C. (2016). When We Rise: My Life in the Movement.(2016). Hachette Books.

Joye Swan, D. and Habibi, S. (2018). Bisexuality: Theories, Research, andRecommendations for the Invisible Sexuality.Springer International Publishing.

Krutzsch,B. (2018). Dying to Be Normal: Gay Martyrs and the Transformation ofAmerican Sexual Politics.Oxford University Press.

Lorde, A. (2007). Sister Outsider: Essays and Speeches Crossing Press.

Mendes, E.A.; Maroney, M.R.; Lawson,W. (2019). Gender Identity, Sexuality and Autism: Voices from Across the Spectrum. Jessica Kingsley Publishers. 

Meyer,D. (2015). Violence Against Queer People: Race, Class, Gender, and thePersistence of Anti-LGBT Discrimination. Rutgers University Press.

Milk, H.; Black, J.E. (Editor); Morris, C.E. (Editor); Robinson, F.M. (Foreword by). (2013). An Archive of Hope: Harvey Milk's Speeches and Writings, University of California Press

Socioeconomic Status

Austin, B. (2018). Risers: Cabrini-Green and the Fate of American Public Housing Harper.

Bradley, C. (2012). Stiffing the Working Class: Welcome to Third-World AmericaAlgora.

The Line Becomes a River: Dispatches from the Border. Riverhead

Cullity, G. (2006). The Moral Demands of Affluence. Clarendon Press.(2006).

Desmond, M. (2017). Evicted: Poverty and Profit in the American City. Crown,

Edin, K.J. and Shaefer, H.L.(2016). $2.00 a Day: Living on Almost Nothing in America.Mariner Books.

Oliver, M.L. and Shapiro,T.M. (2006). Black Wealth/White Wealth: A New Perspectiveon Racial Inequality. Routledge.  

Shapiro, T. (2017). Toxic Inequality: How America's Wealth Gap Destroys Mobility, Deepens the Racial Divide, and Threatens Our Future, Perseus Books. 

Smarsh, S. (2019). Heartland: A Memoir of Working Hard and Being Broke in the Richest Country on Earth. Scribner.

Disability Awareness

Pistorious, M. (2013). Ghost Boy,Harper Collins.

Nielsen, K.E. (2012). A Disability History of the United States. Beacon Press.

Roth, A. (2018). Insane: America's Criminal Treatment of Mental Illness. Basic Books.

Shapiro, J. (2011). No Pity: People with Disabilities Forging a New Civil RightsMovement. Broadway Books.

 Yapko, M.D. (2013). Depression Is Contagious: How the Most Common Mood Disorder Is Spreading Around the World and How to Stop It. Simon & Schuster.

Health and Health Inequity​

France, D. (2016). How to Survive a Plague: The Story of How Activists and ScientistsTamed AIDS. Picador.

Hanna-Attisha, M. (2019).What the Eyes Don't See: A Story of Crisis, Resistance and Hope in an American City. One World. (Flint Water Crisis)

Mattew, D.B. (2015). Just Medicine: A Cure for Racial Inequality in American Health Care. NYU Press.

Otto, M. (2017). Teeth: The Story of Beauty, Inequality and the Struggle for Oral Health in America. New Press.

Payne, K. (2017).The Broken Ladder: How Inequality Affects the Way We Think, Live and Die. Viking Publishing.

Scloot, R.(2010). The Immortal Life of Henrietta Lacks, Crown Publishing Group

Shilts, R. (2000). And the Band Played On: Politics, People, and the AIDS EpidemicStonewall Inn Editions.

Plaugh, A. (2020). Necessary Conversations: Understanding Racism as a Barrier to Achieving Health Equity​. Oxford University Press.

Faith, Religious Identity, Secular Worldview, and Sectarianism

Haidt, J. (2013).The Righteous Mind: Why Good People Are Divided by Politicsand Religion.NYT Book Review

Nussbaum, M. C. (2013). The New Religious Intolerance: Overcoming the Politics ofFear in an Anxious Age. Belknap Press. 

Sinn, S. and Trice M.R. (2015).  Religious Identity and Renewal in the Twenty-First Century. Evangilishe Verlagsanstalt.

Wuthnow, R. (2007).  America and the Challenges of Religious Diversity. Princeton University Press.



"Grandmother's Hands" by Resmaa Menakem

Celebrating Staff Diversity

CHC values the diversity of its staff. The videos below were featured at staff celebrations. New videos will be added as they are created.

Asian Pacific American Heritage Month 2021

Emancipation Proclamation Reading for Juneteenth 2021

Disability Independence Day 2021

Hispanic Heritage Month 2021

Polish-American and Italian-American Heritage Month 2021

Native American Heritage Month

Karoline Jedi Page

Dr. Karoline Oliveira leads justice, equity, diversity and inclusion efforts at CHC.

Click here to contact her


CHC strives to provide a welcoming and inclusive environment for all patients, staff, students and visitors.