Telehealth FAQ

FAQ/Tips

Can I join from anywhere?

Yes! As long as you have access to Wi-Fi or data.

Is my visit private/secure?

Yes. We use the video platform Zoom, which is HIPAA-secure. It will be just as private and secure as seeing your primary care provider in person.

You can also view our Notice of Privacy Practices by clicking here.

What devices can I use?

You can use your smartphone (such as a Google/Samsung Android or iPhone), tablet (such as an iPad or Surface), or desktop computer.

What else do I need to know?

You can read and sign our Telehealth Consent form here.
Make sure you check your internet connection. Wi-Fi is best for a great video experience.
Use headphones or make sure you’re in a quiet area. This will keep your visit private.
Hold tight! Sometimes we can run behind, just like in the office.