If you have questions or need assistance downloading and/or setting up the Zoom app, please call our CHC Telehealth Patient Support Team at 860-852-0868.
|1. Download the Zoom Cloud Meetings app for iOS or Android.||Links:
Android (Samsung, Google)
|2. Once Zoom is downloaded, setup and test the app by opening the web browser (Safari, Chrome, Firefox, etc.) on your device and going to Zoom.us/Test. Click the “Join” button to join a test Zoom call.|
|3. Click the “Launch Meeting” button. Then click “Open” to open the test meeting in your Zoom app.|
|4. Tap “Join with Video” to allow Zoom to access your camera.|
|5. Tap “Call Over Internet” to join audio.|
|6. You are now in the meeting! To leave the meeting, tap “Leave.”|
|1. Open your text or email appointment reminder from CHC and tap the link after “To join your visit, click here."|
|2. This link will open the Zoom app on your device. Make sure the “Always show video preview dialog when joining a video meeting” option is selected/green. Tap “Join with Video” to allow Zoom to use your camera.|
|3. You will then enter your provider’s virtual Zoom waiting room. You do not need to click anything. Your provider will start the appointment when they are ready.|
|4. When your provider starts the appointment, tap “Call Over Internet” to join audio so you and your provider can hear each other.|
|5. If you tap your screen during the visit, several icons will appear.
A: Microphone - mute/unmute your audio
B: Camera - turn on/off your video
C: Share Screen – share a picture with your provider
D: Participants – list of all people in the meeting
E: More Options – chat and additional settings
|6. When your appointment is done, tap “Leave” to leave the meeting.|
|7. After your appointment is over, you will receive a text from CHC Telehealth with a survey link. Please complete the short anonymous survey to help us continue to improve!|
|How to Turn on Zoom Video after Joining the Meeting|
|Once in the Zoom appointment, check the camera button at the bottom of your screen. If the camera has a red slash through it, tap the button to turn on your camera/video.|
|If your video still does not work, make sure that Zoom has access to your camera by checking the settings on your device.
• For Apple Devices, go to Settings > Camera > then scroll down the list of apps to find Zoom and click the bubble to turn it green
|How to Turn on Zoom Audio after Joining the Meeting|
|Once in the Zoom appointment, check the microphone button at the bottom of your screen. If the microphone has a red slash through it, tap the button to turn on your microphone/audio.|
|If your audio still does not work, make sure that Zoom has access to your microphone by checking the settings on your device.
• For Apple Devices, go to Settings > Microphone > then scroll down the list of apps to find Zoom and click the bubble to turn it green
• For Android Devices, go to Settings > Apps > Zoom and scroll down to “Permissions” and make sure microphone access is allowed.